King Khalid International Airport ginawaran ng dalawang Airport Service Quality awards

Posted By: Patnubay Online March 3, 2021

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King Khalid International Airport in Riyadh, Saudi Arabia, has received the “Voice of Customer” and “Best Hygiene Measures” certificates awarded by the Airports Council International (ACI) World.

The Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world.

“The Voice of the Customer” Recognition

This is given to airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) Departures survey, to help them better understand their customers during the pandemic. To qualify, an airport member must have collected 3 or more quarters of data.

This year, 140 airports have been recognized around the world. Delivery of “The Voice of the Customer” recognition is sponsored by Amadeus.

These airports received “The Voice of the Customer” Recognition certificates: (Click here for the full list of awardees)

“Best Hygiene Measures by Region” Recognition

Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award – ‘Best Hygiene Measures by Region’ – of which there are 33 inaugural winners.

This award provided airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene.

These airports received “Best Hygiene Measures by Region” Recognition certificates: (Click here for the full list of awardees).

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