KSA MOI: Panuntunan para sa mga customers at workers ng wholesale at retail stores, commercial centers, malls at public markets

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Inanunsiyo ng Ministry of Interior ng Kaharian ng Saudi Arabia ang mga panuntunan para sa mga customers at workers ng wholesale at retail stores, commercial centers, malls at public markets.

Nasa baba ang Google Translation ng Arabic Announcement to English

Precautionary Measures And Preventive Measures To Limit The Spread Of The New Corona Virus

An official source at the Ministry of Interior stated that, based on the noble and generous order to form a committee headed by the Ministry of Interior to review the precautionary measures and preventive measures currently in place and update them continuously, so as to contribute to preserving the health and safety of citizens and residents, the approval of His Royal Highness and the Minister of Interior was approved to adopt the procedures Precautionary and preventive measures for the wholesale and retail trade sectors, contracting and industries prepared by the committee formed with the membership of (Ministry of Energy, Ministry of Health, Ministry of Finance, Ministry of Human Resources and Social Development, and Ministry of Industry and Mineral Resources), according to the following formula:

Precautionary measures and preventive measures for the wholesale and retail trade sector

Small shops

Client

  • Determine the number of customers in the store, one customer per 10 square meters of the internal space of the store.
  • Alert all customers to wear cloth masks.
  • Clearly allocate separate areas for pre-orders and receipt of purchases.
  • Commitment to delivery precautions (such as avoiding the use of cash where possible and applying a social distance between the delivery officer and the recipient).
  • Putting visible floor stickers to organize waiting queues in the crowded places to ensure there is a distance between them (such as: entrances, exits, and vegetable section).
  • Requiring customers to sterilize hands by providing composite materials from alcohol before and after using shopping carts.
  • Allow the customer to take only one person when entering the store and not allow – groups / families to enter more than two people
  • Allow only those outside the category most at risk of infection to enter the store (as defined by the Ministry of Health).
  • Measuring the customers’ temperature at the entrances and not allowing the customers whose temperature above 38 degrees Celsius to enter the store.

Employee (external parties)

  • Not allowing employees at risk of infection (as defined by the Ministry of Health) to come to work.
  • Follow up on the latest Ministry of Human Resources and Social Development regulations regarding employees at risk of infection (as defined by the Ministry of Health).
  • Provide flexibility in work shift times to reduce employee interaction with them during the check-in and check-out process.
  • All employees working in non-operating positions / employees in administrative offices are required to work from home (for example: Finance, Human Resources and Information Technology Section).
  • Adhere to the transport sector protocols for all work in the matter of employee transportation (such as mass transportation of staff buses) where applicable.
  • Cancellation / postponement of all events related to the attendance of employees themselves, and replacing them with virtual events wherever possible.
  • Create visible floor stickers to enforce employee spacing between employees and customers in crowded workplaces inside the store (such as customer service desks).
  • Measuring the employees’ temperature on a daily basis and not allowing employees or third-party employees whose temperature is more than 38 degrees Celsius to work in the store.
  • All employees must wear cloth masks at all times while working, with the clearing of hands between each customer and another (such as after contacting customer’s items (goods – payment cards)).
  • Provide hand sanitizer at every point of sale so that it can be used by the employee and the customer.

Materials

  • Disinfection of incoming shipments before storage, unless this leads to damage to the goods (such as books, etc.) (this can be done during quality inspection).
  • Cleaning and disinfection of coolers and transport containers used in the delivery of materials.
  • Covering open goods while transporting (such as packaging food / vegetables while transporting).
  • Reducing employee hand-touch of materials throughout the material storage journey (materials coming to the store, materials coming from it and the arrangement of items in the store).
  • Ensure the clearance and cleaning of the returned and replaced goods and merchandise.
  • Preventing materials from being tried inside the store (such as trying food samples and trying clothes).

Store / warehouse

  • Prohibiting the provision of samples for taste or experience, and preventing the experiment of perfumes and cosmetics, for all markets and shops.
  • Designate a place to wash hands or place an alcohol-free hand sanitizer containing at least 60% alcohol.
  • Enforce stairs using one way at a time.
  • Determine the number of persons allowed to use the elevators so that it does not exceed 30% of the design load of the elevator, giving priority to people with special needs and the elderly and put floor stickers to ensure the spacing by one meter and the passengers not facing each other.
  • Customer reception hours in the shops are formed according to the announced touring hours, and these stores are allowed to operate in curfew times through delivery by delivery applications, parcel and cargo transportation, or by their fleet.
  • Special offers and promotions are not allowed at this stage.
  • Imposing physical distance of a minimum of two meters between clients / employees in the crowded areas of the store at all times (such as: entrance, vegetable area, exits …).
  • Encourage payment via electronic point of sale (i.e. online payment options, bank card and mobile).
  • Use the floor coating on the escalator to ensure that it is used by one person at a time (and there is a distance of 6 stair steps between individuals).
  • Close all common seating areas (such as lounge rooms, smoking rooms, entertainment areas, games, galleries and chairs in the corridors).
  • Close (fitting rooms) places to measure clothes.
  • Block the valet parking service.
  • Disinfection of utilities and all surfaces frequently touched by employees / clients (such as cash counters, cargo bills, shelves, and toilets) (at each successive period of employee use).
  • Disinfection of carts and shopping baskets (if any).
  • Disable all consumer touch screens (such as interactive screens in the mall or mall).
  • It is limited to 50% of the parking capacity, in large stores and supermarkets, while ensuring that there are no adjacent parking spaces (for example: using floor coating and traffic cones).
  • Dispose of materials that employees share in use internally (such as sharing ink pens used to fill worksheets, and common devices such as drinking water devices, etc.).
  • Measuring the employees temperature and referring any person whose temperature is higher than 38 degrees Celsius to the health sector contracted by the employer to complete the necessary.
  • Ensure that there is a dedicated hand sanitizer in areas and shared toilets near the doors that are frequently used for disinfection after each use.
  • Ensure that there are trash and waste baskets that work without the need to touch them, and that waste is repeatedly collected and disposed of.
  • Use the floor coating on the escalator to ensure that it is used by one person at a time (and there is a distance of 6 stair steps between individuals).

Tracking and reporting

  • Prepare an isolation room to be used in case of suspicion of covid19 infection, if possible.
  • Measuring the employee’s temperature, informing the concerned authorities of any person whose temperature is higher than 38 degrees Celsius, and isolating the employee until referring him to a health care facility (according to the instructions of the concerned authorities).
  • In the event that there is a positive infection with the new Coronavirus, an employee or customer who visited the store must inform the relevant authorities and abide by the directions issued by them.

Awareness and enforcement

  • Ensure that the people are educated to wear a cloth mask, whether through security personnel or employees.
  • Educate customers and employees of adhering to updated safety instructions (such as social spacing, hand-washing, and surface disinfection).
  • Conduct mandatory health and safety training on the new Corona virus for all employees to ensure that they are aware of and implement protocols between them and when they interact with clients,
  • Perform random and scheduled audits to ensure compliance with the protocol (the frequency is determined by the type, size, and popularity of the retail store).
  • Set aside a channel to receive opinions and feedback from customers and employees to report a protocol breach or to come up with new ideas, such as: email, social media accounts, or a phone number.
  • Place clear signs at the entrances and points of interest in the store and warehouse, explaining the preventive protocols for employees and customers.
  • Appointing a protocol manager and directing the Security and Safety Department to support him with security men at the entrances, exits and inside the store to ensure that the established protocols (if any, Safety and Security Department) are followed.
  • A plaque (boards) containing the statement of the violating acts shall be placed at the entrance to the facility.

Precautionary measures and preventive measures for the wholesale and retail trade sector

Malls and commercial centers

Client

  • Determine the number of customers in the store, one customer per 10 square meters of the internal space of the center.
  • Clearly allocate separate areas for pre-orders and receipt of purchases.
  • Commitment to delivery precautions (such as not avoiding the use of cash when possible and applying a social distance between the delivery person and the recipient).
  • Putting visible floor stickers to organize waiting queues in the crowded places to ensure there is a distance between them (such as: entrances, exits, elevators and toilets).
  • Allow the customer to take only one person (at a time ) when entering the center, and groups / families not be allowed to enter more than two people.
  • Allow only those outside the category most at risk of infection to enter the store (as defined by the Ministry of Health).
  • Alert all customers to wear cloth masks.
  • Measuring the customers’ temperature at the entrances and not allowing the customers whose temperature is higher than 38 degrees Celsius to enter the store.
  • Requiring customers to sterilize hands by providing composite materials from alcohol before and after using shopping carts.

Employee (external parties)

  • Not allowing employees at risk of infection (as defined by the Ministry of Health) to come to work.
  • Follow up on the latest Ministry of Human Resources and Social Development regulations regarding employees at risk of infection (as defined by the Ministry of Health).
  • Provide flexibility in work shift times to reduce employee interaction with them during the check-in and check-out process.
  • All employees working in non-operating positions / employees in administrative offices are required to work from home (for example: Finance, Human Resources and Information Technology Section).
  • Adhere to the transport sector protocols for all work in the matter of employee transportation (such as mass transportation of staff buses) where applicable.
  • Cancellation / postponement of all events related to the attendance of employees themselves, and replacing them with virtual events wherever possible.
  • Create visible floor stickers to enforce employee spacing between employees and customers in crowded workplaces inside the store (such as customer service desks).
  • Measuring the employees’ temperature on a daily basis and not allowing employees or third-party employees whose temperature is higher than [38 ° C] to work in the store.
  • All employees must wear cloth masks at all times while working, with hands clearing between each customer and another (such as after contacting customer’s items (merchandise – payment cards).

Materials

  • Disinfection of incoming shipments before storage, unless this leads to damage to the goods (such as books, etc.) (this can be done during quality inspection).
  • Reducing employee hand-touching of materials during the material storage journey (materials coming to the store, materials coming from it and the arrangement of materials in the center).
  • Preventing in-store items (such as trying food samples and trying clothes).
  • Cleaning and disinfection of coolers and transport containers used in the delivery of materials.
  • Covering open goods while transporting (such as packaging food / vegetables while transporting).
  • Ensure the clearance and cleaning of the returned and replaced goods and merchandise.

Store / warehouse

  • Designate a place to wash hands or place a free alcohol /hand sanitizer containing at least 60% alcohol.
  • Enforce stairs using one way at a time.
  • Determine the number of persons allowed to use the elevators so that it does not exceed 30% of the design load of the elevator, with priority given to people with special needs and the elderly and put floor stickers to ensure that passengers do not face each other.
  • The reception hours for customers in the center are according to the announced hours of touring.
  • Special offers and promotions are not allowed at this stage.
  • Imposing physical distance of a minimum of two meters between clients / employees in the crowded areas of the store at all times (such as: entrance, vegetable area, exits, …).
  • Encourage payment via electronic point of sale (i.e. online payment options, bank card and mobile).
  • Use the floor coating on the escalator to ensure that it is used by one person at a time (and there is a distance of 6 stair steps between individuals).
  • Close all common seating areas (such as lounge rooms, smoking rooms, entertainment areas, games, galleries and chairs in the corridors).
  • Closing areas in restaurants is restricted to external orders only.
  • Close (fitting rooms) places to measure clothes.
  • Block the valet parking service.
  • Disinfection of facilities and all surfaces that staff / customers touch (such as cash counters, shelves, and toilets).
  • Disinfection of carts and shopping baskets (if any).
  • Ensure that there is a dedicated hand sanitizer in areas and shared toilets near the doors that are frequently used for disinfection after each use.
  • Disable all consumer touch screens (such as interactive screens in the mall or mall).
  • Dispose of materials that employees share in use internally (such as sharing ink pens used to fill worksheets, and common devices such as drinking water devices, etc.).
  • Ensure that there are trash and waste baskets that work without the need to touch them, and that waste is repeatedly collected and disposed of.
  • It is limited to 50% of the parking capacity, as a minimum, in large stores and supermarkets, while ensuring that there are no adjacent parking spaces, for example, by using floor coating and traffic cones.

Tracking and reporting

  • Prepare an isolation room to be used in case of suspicion of covid19 infection, if possible.
  • Measuring the employees temperature and referring any person whose temperature is higher than (38) degrees Celsius to the health sector contracted by the employer to complete the necessary.
  • In the event that there is a positive infection with the new Corona virus for an employee or customer who visited the store, the concerned authorities must be informed and adhered to the directions issued by them.

Awareness and enforcement

  • Ensure that the people are educated to wear a cloth mask, whether through security personnel or employees.
  • Educate customers and employees of adhering to updated safety instructions (such as social spacing, handwashing, and surface disinfection).
  • Conduct mandatory health and safety training on the new Corona virus for all employees to ensure that they are aware of and implement protocols between them and when they interact with clients.
  • Perform random and scheduled audits to ensure compliance with the protocol (the frequency is determined by the type, size, and popularity of the retail store).
  • Set aside a channel to receive opinions and feedback from customers and employees to report a protocol breach or to come up with new ideas, such as: email, social media accounts, or a phone number.
  • Appointing a director of the protocol and directing the Security and Safety Department to support him with security men at the entrances and exits and inside the center to ensure that the protocols established (if there is a safety and security department) are followed
  • A plaque (boards) containing the statement of the violating acts shall be placed at the entrance to the facility.
  • Place clear signs at the entrances and points of interest in the store and warehouse, explaining preventive protocols for employees and customers, including stops and areas.
  • Sensitizing clients that they should not stay for more than two hours in the center.

Precautionary measures and preventive measures for the wholesale and retail trade sector

 Public benefit markets

Client

  • Determine the number of customers in the store, one customer per 10 square meters of the internal space of the store.
  • Alert all customers to wear cloth masks.
  • Clearly allocate separate areas for pre-orders and receipt of purchases.
  • Commitment to delivery precautions (such as avoiding the use of cash where possible and applying a social distance between the delivery officer and the recipient).
  • Putting visible floor stickers to organize waiting queues in the crowded places to ensure there is a distance between them (such as: entrances, exits, and vegetable section).
  • Requiring customers to sterilize hands by providing composite materials from alcohol before and after using shopping carts.
  • Allow the customer to only take one person when entering the store and not allow – groups / families to enter more than two people.
  • Allow only those outside the category most at risk of infection to enter the store (as defined by the Ministry of Health).
  • Measuring the customers’ temperature at the entrances and not allowing the customers whose temperature above 38 degrees Celsius to enter the store.

Employee (external parties)

  • Use the team leader to organize and monitor.
  • Not allowing employees at risk of infection (as defined by the Ministry of Health) to come to work.
  • Follow up on the latest Ministry of Human Resources and Social Development regulations regarding employees at risk of infection (as defined by the Ministry of Health).
  • Provide flexibility in work shift times to reduce employee interaction with them during the check-in and check-out process.
  • All employees working in non-operating positions / employees in administrative offices are required to work from home (for example: Finance, Human Resources and Information Technology Section).
  • Adhere to the transport sector protocols for all work in the matter of employee transportation (such as mass transportation of staff buses) where applicable.
  • Cancellation / postponement of all events related to the attendance of employees themselves, and replacing them with virtual events wherever possible.
  • Create visible floor stickers to enforce employee spacing between employees and customers in crowded workplaces inside the store (such as customer service desks).
  • Measuring the employees’ temperature on a daily basis and not allowing employees or third-party employees whose temperature is more than 38 degrees Celsius to work in the store.
  • All employees must wear cloth masks at all times while working, with the clearing of hands between each customer and another (such as after contacting customers’ items (merchandise – payment cards).

Materials

  • Disinfection of incoming shipments before storage, unless this leads to damage to the goods (such as books, etc.) (this can be done during quality inspection).
  • Cleaning and disinfection of coolers and transport containers used in the delivery of materials.
  • Covering open goods while transporting (such as packaging food / vegetables while transporting).
  • Reducing employee hand-touch of materials throughout the material storage journey (materials coming to the store, materials coming from it and the arrangement of items in the store).
  • Ensure the clearance and cleaning of the returned and replaced goods and merchandise.
  • Preventing of samples for taste or experience inside the store.

Store / warehouse

  • Designate a place to wash hands or place an alcohol / hand sanitizer containing at least 60% alcohol.
  • Enforce stairs using one way at a time.
  • Determine the number of persons allowed to use the elevators so that it does not exceed 30% of the design load of the elevator, with priority given to people with special needs and the elderly and put floor stickers to ensure that passengers do not face each other.
  • The reception hours for customers in the center are according to the announced hours of touring.
  • Special offers and promotions are not allowed at this stage.
  • Imposing physical distance of a minimum of two meters between clients / employees in the crowded areas of the store at all times (such as: entrance, vegetable area, exits, …).
  • Encourage payment via electronic point of sale (i.e. online payment options, bank card and mobile).
  • Use the floor coating on the escalator to ensure that it is used by one person at a time (and there is a distance of 6 stair steps between individuals).
  • Close all common seating areas (such as lounge rooms, smoking rooms, entertainment areas, games, galleries and chairs in the corridors).
  • Closing areas in restaurants is restricted to external orders only.
  • Establishing temporary livestock markets, distributed throughout the city.
  • Distributing wholesale garages of vegetables and fruits to several locations or periods, or creating temporary markets.
  • Close (fitting room) places to measure clothes.
  • Block the valet parking service.
  • Disinfection of facilities and all surfaces that staff / customers touch (such as cash counters, shelves, and toilets).
  • Disinfection of carts and shopping baskets (if any).
  • Ensure that there is a dedicated hand sanitizer in areas and shared toilets near the doors that are frequently used for disinfection after each use.
  • Disable all consumer touch screens (such as interactive screens in the mall or mall).
  • Dispose of materials that employees share in use internally (such as sharing ink pens used to fill worksheets, and common devices such as drinking water devices, etc.).
  • Ensure that there are trash and waste baskets that work without the need to touch them, and that waste is repeatedly collected and disposed of.
  • It is limited to 50% of the parking capacity, as a minimum, in large stores and supermarkets, while ensuring that there are no adjacent parking spaces, for example, by using floor coating and traffic cones.

Tracking and reporting

  • Providing an isolation room to be used in case of suspicion of infection, if possible, for facilities with more than 20 employees.
  • Measuring the employees temperature and referring any person whose temperature is higher than 38 degrees Celsius to the health sector contracted by the employer to complete the necessary.
  • In the event that there is a positive infection with the new Corona virus for an employee or customer who visited the store, the concerned authorities must be informed and adhered to the directions issued by them.

Awareness and enforcement

  • Ensure that the people are educated to wear a cloth mask, whether through security personnel or employees.
  • Educate customers and employees of adhering to updated safety instructions (such as social spacing, handwashing, and surface disinfection).
  • Conduct mandatory health and safety training on the new Corona virus for all employees to ensure that they are aware of and implement protocols between them and when they interact with clients.
  • Perform random and scheduled audits to ensure compliance with the protocol (the frequency is determined by the type, size, and popularity of the retail store).
  • Set aside a channel to receive opinions and feedback from customers and employees to report a protocol breach or to come up with new ideas, such as: email, social media accounts, or a phone number.
  • Place clear signs at the entrances and points of interest in the store and warehouse, explaining the preventive protocols for employees and customers.
  • Appointing a protocol manager and directing the Security and Safety Department to support him with security men at the entrances, exits and inside the store to ensure that the established protocols (if any, Safety and Security Department) are followed.
  • A plaque (boards) containing the statement of the violating acts shall be placed at the entrance to the facility.
  • Sensitizing clients that they should not stay more than two hours in the market.

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